Contact Us

Faq

1. Are your products legal in the UK?
We comply with all UK laws and regulations. Our products are lab‑tested and meet legal standards.

2. Do I need to be a certain age to buy from your shop?
Yes. You must be 18 years or older to place an order.

3. What payment methods do you accept?
We accept [list the payment methods you accept: e.g. credit/debit cards, PayPal, bank transfer, certain cryptocurrencies]. All payments are processed securely.

4. How do I place an order?

  • Browse our product selection

  • Add items to your cart

  • Proceed to checkout

  • Enter shipping and payment details

  • Confirm your order
    You will receive an email confirmation once your payment is successful.

5. How long will delivery take?
Orders placed before [cut‑off time, e.g. 12 PM] on a business day are typically dispatched the same day (or next working day). Delivery time is usually +447833552884 working days UK wide. [Adjust based on your courier]

6. Do you offer discreet shipping?
Yes. All orders are packaged discreetly with no external indication of the contents. The labelling only shows the minimum required information to be delivered safely.

7. Can I track my order?
Yes. Once your order is dispatched, you’ll receive a tracking number via email. You can also view order status in your account.

8. What happens if my order doesn’t arrive or is damaged?

  • If your parcel has not arrived within the expected delivery time, please contact our customer support with your order number.

  • If the product arrives damaged or faulty, take photos and contact us immediately so we can help resolve it (refund or replacement depending on the situation).

9. Can I cancel or change my order after placing it?
You can request changes or cancellations before the order has been dispatched. Once it’s shipped, we are unable to change product, address, or cancel the order.

10. What is your returns / refunds policy?

  • Refunds are available only for orders that have not yet shipped.

  • After dispatch, we cannot accept returns for hygiene / safety / legal reasons.

  • If there is a genuine fault with a product, we will work with you to replace or refund it.

11. How do you ensure product quality and safety?
All our products are lab‑tested by accredited labs. We check for purity, potency, and safety. [If you have certificates or COAs, say where they can be seen or downloaded]

12. What should I do if I receive the wrong item?
Contact us immediately with your order number and a photo of what you received. We will correct the mistake, send the right item, or arrange a refund as necessary.

13. Do you keep customer information? How is my data used?

  • We only collect information necessary to process and deliver your order (name, address, payment info).

  • Your data is stored securely and encrypted.

  • We do not share your personal data with third parties except as required to fulfill your order or by law.

  • [If applicable: you can delete your data or account at any time]

14. What if I provided the wrong shipping address?
Please contact our customer service immediately. If the order has not yet been dispatched, we might be able to update the address. If already dispatched, we can try to assist, but delivery re‑routing or redelivery might not be guaranteed.

15. Are there any offers, discounts or loyalty programmes?
Yes, we occasionally run promotions, discount codes, and loyalty rewards. Sign up to our newsletter or follow us on social media to stay informed.

16. How can I contact customer support?
You can reach us via [email / contact form / live chat / phone] [insert your contact details]. We aim to respond within [number] hours/days.